FAQ
🧶 Orders & Processing
How long does it take to make my order?
Each item is handmade with care. Standard orders usually take 5-7 days to process before shipping. Custom orders may take longer — we’ll let you know the timeline when you order.
Do you accept custom requests?
Yes! I love bringing your ideas to life. Visit our Custom Orders page or contact us at enchantedcovecrafts@gmail.com to get started.
📦 Shipping
Where do you ship?
We ship domestically and internationally. Delivery times vary depending on your location.
How much is shipping?
Shipping is calculated at checkout based on your location and package weight.
Do you provide tracking?
Yes! You’ll receive tracking details by email once your order has shipped (if available for your shipping method).
🎁 Products & Care
What materials do you use?
All plushies and crochet items are made with soft, high-quality yarn. Fiber content may vary, and details are included in each product description.
How do I care for my crochet plushie?
For best results, gently hand-wash in cool water and air dry. Avoid harsh detergents or machine washing, as this can damage the stitches. DO NOT tumble dry.
Are your items safe for babies or pets?
Unless specifically marked as “baby safe,” plushies may contain safety eyes or small parts not suitable for children under 3 or unsupervised pets.
💌 Returns & Exchanges
Do you accept returns?
We accept returns on a case by case basis. Please see our Return Policy for more information!
Can I return a custom order?
Custom or personalized items cannot be returned unless they arrive damaged or defective.
What if my item arrives damaged?
Please contact us within 7 days with photos, and we’ll arrange a replacement or refund.
🌟 Other
Do you offer gift wrapping?
Yes! Leave us a note at checkout if your order is a gift, and we’ll wrap it up with extra love.
How can I stay updated?
Subscribe to The Enchanted Cove to get sneak peeks, special offers, and first access to new designs.